Assistant Manager, IT Operations

On-site
Singapore, Central Singapore, Singapore
KCS

Job description

The role is to ensure the delivery of efficient end user support services in alignment with the business objectives. The person will provide technical expertise and undertake ownership for a leadership guidance to the outsourced vendors on the on-going operation support on IT infrastructure, end user computing and meeting room facilities.

Specific responsibilities of the Assistant Manager, IT Operations include, but are not limited to, the following:

Operation Efficiency: Assist to manage the daily IT operation and ensuring the secure and efficient operation of EUC computer systems, related applications, hardware and software to support business operation and growth.
ITSM Responsibility: Ensure that IT operations activities are tracked in ITSM Platform which include and not limited to Incident, Change, Problem, Configuration and Release Management. Responsible for IT hardware and software asset lifecycle management, Inventory Management, Software Package Distribution, Software/System Patching, Version Upgrade, and Software License Review.
Documentation and Reporting: Assist in implementing and finetuning IT Standard Operating Procedures to enhancing existing procedures.
Budgeting and Cost Control: Planning and managing IT budgets, obtaining competitive prices from suppliers, to ensure cost effectiveness.
Technology Updates: Keep abreast of the latest trends and developments in the IT Industry. Together with the knowledge from emerging technologies and technical competency, make recommendations to the organisation

Job requirements

Degree in Computer Sciences or Information Technology
At least 5 years of relevant experience in managing IT operations
At least complete 1 cycle of external audit remediation
ITIL certified in IT Service Management or Service Delivery
Other IT certifications are a bonus

Extensive experience in managing and monitoring IT operations supported by outsourced vendors.
Technical skills in Microsoft Windows, Microsoft 365, and Networking.
Good troubleshooting skill in End User Computing Environment.
Experience in using ServiceNow or equivalent ITSM platform.
Good understanding of ITIL in IT Operation Management
Engagement capabilities to manage stakeholder and internal and/ or external partners.
Ability to coordinate and communicate effectively to manage operational activities in a dynamic environment
Result oriented, with strong analytical and problem-solving capabilities to ensure the progression for operational issues/projects.
An excellent command of both spoken and written English

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Legal Agreements

By ticking this box:
I acknowledge that I have read, understood and agreed to KSL Group’s Recruitment Privacy Notice (the “Privacy Notice”), and consent to the collection, use and/or disclosure of my personal data for the purposes set out in the Privacy Notice. In the event that we have received your job application or personal data from any third party pursuant to the purposes set out in the Privacy Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the Privacy Notice.
For applicants who are citizens of or residents in Indonesia or Saudi Arabia:
I acknowledge that I have been provided a copy of KSL Group’s Recruitment Privacy Notice (the “Privacy Notice”) relating to the collection, storage, use and disclosure of my personal data and have therefore been fully advised of how information collected about me may be used, stored and disclosed by KSL Group. ﻿I acknowledge and understand that I have the right to access, modify or delete any information concerning my personal profile at any time.  I consent to the KSL Group’s collection, storage, use and disclosure of my personal data, as set forth in the Privacy Notice. 

 
For applicants who are citizens of or residents in the Philippines:
In the course of determining whether to hire you for employment purposes, KSL Group will collect and process Personal Data relating to you and, if applicable, your relatives and character references. These Personal Data include information for identification and other personal circumstances, contact information, employment preferences, educational and employment background, personality attributes, skills, licenses, certifications, and other credentials, organizations and affiliations, and government-issued information and/or certifications or clearances particular to an individual. Collection of Personal Data shall be made through various channels such as third party background checks, and application forms, interviews, and online tests as well as assessments completed by you.
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Collect and process your Personal Data, as provided under applicable laws, regulations, and KSL Group’s Recruitment Privacy Notice, for KSL Group and its partners’ hiring purposes; 
Make your Personal Data available to KSL Group and its partners for them to process the Personal Data for their own benefit, for the same hiring purposes as indicated above; and 
Make your Personal Data available, and to permit KSL Group and its partners also to make your Personal Data available: To third parties who provide products or services to the KSL Group or its partners for the same hiring purposes as described above; and 
To other third parties, where required or permitted by law, including regulatory authorities, government agencies, as well as parties with whom you voluntarily transact.
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The Personal Data will be retained in KSL Group’s records as part of its potential talent pool for a period of 1 year, (“Personal Data Retention Period”). Unless retention for a longer period is required for reasonable cause, the disposition of Personal Data shall, upon the lapse of the Personal Data Retention Period, be effected by KSL Group in accordance with applicable laws and regulations.
You and Your Contacts are entitled to certain rights in relation to the Personal Data that may be collected from you (and from Your Contacts), including the right to access, correction, and to object to the processing, as well as the right to lodge a complaint before the National Privacy Commission in case of violation of your or Your Contacts’ rights as data subjects.
You may contact us at recruitment@kuokgroup.com.sg for any concerns regarding your Personal Data.

Assistant Manager, IT Operations

On-siteSingapore, Central Singapore, SingaporeKCS

Job description

Job requirements

Questions

All done!

On-site
Singapore, Central Singapore, Singapore
KCS