Skip to content

Duty Manager

On-site
  • Singapore, Central Singapore, Singapore
Allgreen Properties

Job description

This position is for Great World Serviced Apartments, a company under Allgreen Properties Ltd.

Responsibilities:

Administration duties:

  • Assist to verify monthly tax invoices received from vendors.
  • Check and ensure all payments posted in RMS by GSOs are correct before banking-in.
  • Prepare remittance advices for cash, credit card and cheque payment. To assist with bank in of cash via ATM located in GW mall.
  • Raise Purchase Order in SAP.
  • Assist Guest Services Manager to obtain quotations from vendors as and when required.
  • Maintain a shared petty cash float of $1000 and raise petty cash claim forms when required.
  • Responding to residents’ survey received via Review Pro.

Apartments:

  • Inspect and check apartments for VIP/CIP new arrivals, raise work order via e-Connect for defects.
  • Assist with site inspection during weekends, public holiday and after office hours.
  • Change and replace apartment’s door lock batteries and safe box batteries as and when needed.

Front Office & Cashiering Duties:

  • Cover GSOs’ duties when shortage of manpower and/or when GSO on meal break. Duties of GSOs includes but not limited to –
  • Perform check-in and check-out.
  • Collect payment from residents.
  • Programming of apartment’s keycards.
  • Posting of sales transactions and miscellaneous charges in RMS.

Guests’ Activity:

  • Plan and executive monthly resident’s activity.

Residents’ Matters:

  • Attend to and resolve residents’ requests and complaints promptly and courteously
  • Coordinate with other departments and service provider to resolve resident’s feedback or complaints.
  • Perform investigation on reported lost item(s) in apartment and/or incident involving residents.
  • Process forms for refund of deposits for checked-out residents.

Staff Matters:

  • Oversees team’s tardiness and grooming.
  • Preparation of monthly team’s roster.
  • Coaching and guiding GSOs in the handling of difficult and demanding residents.

Operations Routine/Others:

  • Assist to oversee the security team. Read security occurrence book daily and ensure that follow-up actions are taken on feedbacks or complaints by residents.
  • Oversees all Facilities (Lounge, Gymnasium, Rejuvenate, Play) to ensure in good condition and liaise with vendors for repair works as and when required.

Job requirements

  • At least 2 years of experience in hotel / serviced apartments / customer service
  • Minimum GCE ‘O’ Level or Diploma in Hospitality / Tourism
  • Any 5 days work week including weekends and public holidays
  • Shift work (730am - 330pm / 2-10pm)

or

Apply with Linkedin unavailable
Apply with Indeed unavailable
Privacy policy