
Senior Executive, Technology Solutions
- Hybrid
- KL Eco City, Wilayah Persekutuan Kuala Lumpur, Malaysia
- KCS
We’re looking for IT professional with expertise in application support and maintenance with strong interpersonal skills to be part of our team based in Kuala Lumpur.
Job description
This position is based in KL Eco City, Kuala Lumpur, Malaysia
Application Ownership (Support & Maintenance):
End-to-End Management: Serve as the IT owner for designated software applications, managing the full lifecycle including implementation, updates, maintenance, and decommissioning. IT owner also to ensure the application continues to meet business needs and performance standards.
System Performance Monitoring: Oversee the performance of applications and vendors. Ensuring uptime, reliability, and continuous improvement to meet evolving business needs.
Stakeholder Engagement: Act as the primary point of contact between IT and business stakeholders, ensuring alignment between the organization's objectives and the application's capabilities. Build and maintain strong relationships with vendors, ensuring optimal service delivery, ongoing support, and contract management. Work collaboratively across IT team to ensure seamless data flow and interoperability across systems and meeting compliance standards.
Governance & Compliance: Ensure that applications comply with internal policies, industry standards, and legal regulations. Maintain security best practices and manage risks.
Applications Enhancement:
Change Request/Enhancement Planning: ensures that timelines, budgets, and resources are effectively managed.
Requirements Gathering: Lead the process of gathering business and technical requirements for new enhancements, working closely with cross-functional teams to define enhancements scope.
Team Player: Collaborates with key stakeholders to drive successful implementation and adoption of new applications.
Performance Tracking: Establish and track key performance indicators (KPIs) to monitor the success of application enhancements, ensuring that business objectives are met.
Job requirements
Bachelor’s Degree in Information Technology, Computer Science.
At least 2-3 years of experience in application support and maintenance.
Strong verbal and written communication skills, with the ability to articulate technical concepts to non-technical stakeholders.
Previous support experience and familiarity on Salesforce is required.
Technical or Developer background is an advantage.
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