Senior Executive, Technology Solutions

Hybrid
- KL Eco City, Wilayah Persekutuan Kuala Lumpur, Malaysia
KCS

We’re looking for IT professional with expertise in application support and maintenance with strong interpersonal skills to be part of our team based in Kuala Lumpur.

Job description

This position is based in KL Eco City, Kuala Lumpur, Malaysia

Application Ownership (Support & Maintenance):

End-to-End Management: Serve as the IT owner for designated software applications, managing the full lifecycle including implementation, updates, maintenance, and decommissioning. IT owner also to ensure the application continues to meet business needs and performance standards.
System Performance Monitoring: Oversee the performance of applications and vendors. Ensuring uptime, reliability, and continuous improvement to meet evolving business needs.

Stakeholder Engagement: Act as the primary point of contact between IT and business stakeholders, ensuring alignment between the organization's objectives and the application's capabilities. Build and maintain strong relationships with vendors, ensuring optimal service delivery, ongoing support, and contract management. Work collaboratively across IT team to ensure seamless data flow and interoperability across systems and meeting compliance standards.

Governance & Compliance: Ensure that applications comply with internal policies, industry standards, and legal regulations. Maintain security best practices and manage risks.

Applications Enhancement:

Change Request/Enhancement Planning: ensures that timelines, budgets, and resources are effectively managed.
Requirements Gathering: Lead the process of gathering business and technical requirements for new enhancements, working closely with cross-functional teams to define enhancements scope.
Team Player: Collaborates with key stakeholders to drive successful implementation and adoption of new applications.
Performance Tracking: Establish and track key performance indicators (KPIs) to monitor the success of application enhancements, ensuring that business objectives are met.

Job requirements

Bachelor’s Degree in Information Technology, Computer Science.
At least 2-3 years of experience in application support and maintenance.
Strong verbal and written communication skills, with the ability to articulate technical concepts to non-technical stakeholders.
Previous support experience and familiarity on Salesforce is required.
Technical or Developer background is an advantage.

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Legal Agreements

By ticking this box:
I acknowledge that I have read, understood and agreed to KSL Group’s Recruitment Privacy Notice (the “Privacy Notice”), and consent to the collection, use and/or disclosure of my personal data for the purposes set out in the Privacy Notice. In the event that we have received your job application or personal data from any third party pursuant to the purposes set out in the Privacy Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the Privacy Notice.
For applicants who are citizens of or residents in Indonesia or Saudi Arabia:
I acknowledge that I have been provided a copy of KSL Group’s Recruitment Privacy Notice (the “Privacy Notice”) relating to the collection, storage, use and disclosure of my personal data and have therefore been fully advised of how information collected about me may be used, stored and disclosed by KSL Group. ﻿I acknowledge and understand that I have the right to access, modify or delete any information concerning my personal profile at any time.  I consent to the KSL Group’s collection, storage, use and disclosure of my personal data, as set forth in the Privacy Notice. 

 
For applicants who are citizens of or residents in the Philippines:
In the course of determining whether to hire you for employment purposes, KSL Group will collect and process Personal Data relating to you and, if applicable, your relatives and character references. These Personal Data include information for identification and other personal circumstances, contact information, employment preferences, educational and employment background, personality attributes, skills, licenses, certifications, and other credentials, organizations and affiliations, and government-issued information and/or certifications or clearances particular to an individual. Collection of Personal Data shall be made through various channels such as third party background checks, and application forms, interviews, and online tests as well as assessments completed by you.
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Collect and process your Personal Data, as provided under applicable laws, regulations, and KSL Group’s Recruitment Privacy Notice, for KSL Group and its partners’ hiring purposes; 
Make your Personal Data available to KSL Group and its partners for them to process the Personal Data for their own benefit, for the same hiring purposes as indicated above; and 
Make your Personal Data available, and to permit KSL Group and its partners also to make your Personal Data available: To third parties who provide products or services to the KSL Group or its partners for the same hiring purposes as described above; and 
To other third parties, where required or permitted by law, including regulatory authorities, government agencies, as well as parties with whom you voluntarily transact.
You also confirm that, before providing us with the Personal Data of your relatives and character references (“Your Contacts”), you have obtained their consent to: (i) you collecting their Personal Data; (ii) you sharing the same with KSL Group and its partners, and the third parties as indicated above; and (iii) to the processing (for purposes of hiring you for employment) of their Personal Data by KSL Group and its partners indicated above as provided herein.
The Personal Data will be retained in KSL Group’s records as part of its potential talent pool for a period of 1 year, (“Personal Data Retention Period”). Unless retention for a longer period is required for reasonable cause, the disposition of Personal Data shall, upon the lapse of the Personal Data Retention Period, be effected by KSL Group in accordance with applicable laws and regulations.
You and Your Contacts are entitled to certain rights in relation to the Personal Data that may be collected from you (and from Your Contacts), including the right to access, correction, and to object to the processing, as well as the right to lodge a complaint before the National Privacy Commission in case of violation of your or Your Contacts’ rights as data subjects.
You may contact us at recruitment@kuokgroup.com.sg for any concerns regarding your Personal Data.

Senior Executive, Technology Solutions

Job description

Job requirements

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